Our Policies

1. Reservation holder must be the same as the credit card owner and must be at least 25 years of age.
2. Photo ID for the records will be taken.
3. Payment of 50% is required when reservation is made.  Credit Card information will be kept on file and the card will be charged in full for the reservation 60 days ahead of check in
4. A security deposit will be held for any theft or damage caused by the guest.  
5. Reservation may not be moved - Changes from weekends to weekdays may be considered.
6. NO PETS - we maintain high standards and can not rely on pet owners to be responsible.  No exceptions.
   
7. No refunds given if a guest is required to vacate the premises because of disruptive conduct or failure to follow our rental policies.
8. We reserve the right to refuse any reservation.
9. Check in 4 PM  - if available, early check in will incur a fee.
10. Check out 11 AM - if available, late check out will incur a fee. 
11. ​Absolutely NO VISITORS.  Only the guests that are registered may be on any of our properties.
12. The Properties all consists of more than 2 acres.  Please be mindful of the private property around you and do not disturb their privacy.
13. If you smoke inside, the charge will be $450 UP.  Please limit smoking to the outside only on the deck and firepit area.  No smoking anywhere else on the property.  Dispose of butts and ashes properly. We do not supply ash trays. 
14. Bugs - We do professionally exterminate our properties, but they are not bug proof.  Please remember that you are in the woods and we have invaded the woodland creatures’ habitat and you will see bugs, spiders and mice occasionally. No refunds issued for insects or mice found inside.  
15. No refunds will be issued for disruptions of any utilities including, but not limited to, power outages, water outages, etc. These failures are beyond our control.  Please report inoperative equipment including hot tubs, saunas and massage chairs in addition to other appliances.  We will make every effort to have repairs done as quickly as possible during reasonable hours. Speed of service cannot be guaranteed and no refunds or discounts will be given for these failures.
16. Common sense by the guest is expected to cover other things which may not be specifically mentioned.  If in doubt ~ Ask.
17. Failure to follow our policies will result in being ask to leave without a refund.  No refunds are given if a guest is required to vacate the premises because of disruptive conduct or failure to follow our rental policies.
18. Your verbal authorization at time of reservation, making an online reservation, payment of money and/or taking possession of the property is evidence of your acceptance of our policies and your intent to use the property as a vacation rental. Failure to follow our policies will result in being ask to leave without a refund.  ​Guests agree to hold the company owning the property and the owners harmless from any accident or injury whatsoever, which may occur in or on the property during their occupancy or visit. 
19. Policies and rates subject to change without notice.         

                                      Additional Information relevant to your stay at the Cabin

1. Fire Extinguisher – Under the Kitchen Sink and on each floor.  Please locate BEFORE the need arises 
2. Bedspread – Please remove it, fold it and place it in the back of the closet with the pillow shams.  You may choose from the several pillows in the closet for your comfort.  There are extra blankets.  Please leave out whatever you use so that we may launder them.
3. Glass top or Induction Stove Top – Please be careful of the glass top and “PLACE” pans on the surface – DO NOT slide them on the surface.  The unit power must be turned on before the individual burners are turned on. (There is a toaster and microwave by not an oven at the Château and Lake Logan Loft). Please do not set any HOT pans on the laminate counter or granite tops.
4. Shower – Please wipe up any water that makes its way to the floor.
5. Toilet and Septic – Please flush early and often to prevent problems, and DO NOT flush anything but toilet paper-this includes any feminine hygiene products.  We are on a septic system which requires extra care.
6. Wood Floors – Please wipe up any water or ice pieces that end up on the floor to protect it from damage.
7. Combination push button door lock – the code will be provided.
8. High Speed Internet & Wifi – Password will be provided.
9. Netflix and Amazon are available on the TV as well as cable TV.  Roku TV's are at the Lake properties and Spectrum is the app for TV.
10. Fire Ring –Please do not leave fires unattended.  A shovel is provided to spread the ashes to allow for them to burn out faster.  Unattended fires are grounds for immediate eviction as it is not only a danger for our property but others in the area and the entire Hocking Hills Region.
11. Outside – We have cleaned the decks and chairs before your arrival.  Nature has a way of getting everything dirty very quickly in the great outdoors.  You may need to wipe off the chair seats before sitting in them.  There are cleaning rags and a small bucket under the kitchen sink-use a small amount of dishwashing liquid.  
12. Supplies – Feel free to use the supplies, but please don’t take them with you-such as toilet paper, bath soap etc. If at any time you need something or a supply runs out, please purchase at Walmart or Krogers about 3 miles away. 
13. Lights – please shut them off when you are gone.  
14. Temperature Control – Please adjust so that you are comfortable.  The heating/cooling system responds very quickly so it is reasonable that you can turn down the power/fuel usage while you are out for the day.  Please use all resources effectively and conservatively.  Do not move the temperature more than 2 degrees at a time.
15. Shoes – Please remove your shoes at Bélla Casa, Avalón Villa, The Château Lake Logan and Lake Logan Loft. Thank you for helping to keep everything clean and undamaged.
16. Clean up - We will appreciate it if you will clean up after yourselves and leave the Cabin in the same condition that you found it. We do not provide maid service.  Dishes do not need to be put away, only left clean in the dishwasher.  
17. Linens – Place used towels/wash cloths on the bathroom floor or in the tub.  Leave other linens at the end of the bed for us to take care of. 
18. Damages – If you damage something or it is damaged when you arrive, please be sure to notify us immediately. 
19. Furniture – Please do not move any of the furniture or the decorative items.

Please use common sense and if in doubt please contact us.  We are happy to answer all your questions.